RESERVATION / CANCELLATION POLICY
All cancellations must be made in writing and received before the departure date and will be effective on the date we receive them. The cancellation charges are payable as follows:
Refund Policy Based on Cancellation Timing:
- 28 Days Before the Event:Â Eligible for a full refund (100%).
- 21 Days Before the Event:Â Eligible for a 75% refund.
- 14 Days Before the Event:Â Eligible for a 50% refund.
- 7 Days Before the Event:Â Eligible for a 25% refund.
- Within 7 Days of the Event:Â No refunds will be issued.
If you decide to cancel your cruiser booking, kindly ensure that the cancellation is made at least 45 days before the scheduled booking date. Failure to comply with this notice period will result in the forfeiture of your deposit.
Please note that the service fee is non-refundable if you cancel within 45 days of your booking date.
This fee covers administrative, reservation, and processing costs associated with your booking and ensures smooth operations for both customers and crew.
For your safety, the Captain may have to cancel the cruise due to safety or weather conditions. If the weather changes drastically during a booking and the Captain decides to go back to the dock, Book Luxury Boat will honor the remaining time on another date, applying the credit towards your next booking. If the return is within less than 1 hour of the end of your booking, the charter is terminated.
In case of unfavorable weather conditions, the trip may need to be canceled for that day. However, you can freely reschedule without incurring any charges, but please note that there will be no monetary refund. If you wish to reschedule due to personal reasons, there would be a $200 fee for rescheduling.
Contact us at info@bookluxuryboat.com for questions related to refunds and cancellations.